eCommerce Software Features and Functions Matrix | Capstera

The eCommerce Software Features and Functions Matrix is a working list of the functional and non-functional requirements enterprises typically look for in a digital commerce platform, delivered as an Excel workbook. It's built for business and enterprise architects who need to evaluate or specify an eCommerce platform without running a multi-week requirements-elicitation exercise from a blank sheet.

The matrix organizes more than 150 functional features into categories, each with a short description, and adds roughly 100 non-functional requirements covering areas such as performance and security. A separate section provides a vendor comparison template pre-populated with a starting list of major eCommerce platforms, so a team can score vendors side by side rather than building a scorecard from scratch.

Vendor websites describe what a platform is supposed to do; review sites tend to focus on overall experience rather than line-by-line features; analyst reports are expensive and still stop short of a working checklist. This matrix sits in the gap: a working, editable list you can hand to a project team on day one instead of scraping vendor pages and running a series of internal requirements workshops to reach the same place.

None of this is meant to be final. It's a first draft you edit, trim, and extend until it matches what your organization actually needs from a commerce platform.

What's Inside

• 150+ functional features organized into categories, each with a short description
• About 100 non-functional requirements covering areas such as performance and security
• A vendor comparison template listing major eCommerce platforms as a starting point

How Teams Use It

An enterprise architect drafting an RFP for a new commerce platform copies the relevant feature categories directly into the requirements section, then adds or removes items based on what the business actually asked for.

A vendor evaluation team scores two or three shortlisted platforms against the comparison template, using the pre-built vendor list as a starting point and swapping in the specific products under consideration.

A solution architect working through a build-versus-buy decision uses the non-functional requirements list to check that a candidate platform's performance and security posture hold up before recommending it to leadership.

A business analyst gathering requirements from stakeholders hands out the categorized feature list in a workshop, asking teams to flag which items are must-haves rather than starting the conversation with an open question.

A platform migration lead comparing the current site's capabilities against the matrix flags which functional categories the existing platform doesn't cover at all, turning that gap list into the headline requirements for the new build.

An integration architect reviewing the matrix category by category checks off which features depend on a connection to inventory, fulfillment, or payment systems, using that subset to scope the integration work separately from the platform selection itself.

Format & Delivery

The matrix is delivered as an editable Excel workbook, available for instant download after purchase. It's sold as a customizable starting point rather than a finished specification for any one company, with no implementation or tailoring work included, and consultants using it across multiple clients fall under a separate pricing arrangement. An enterprise license covering a larger team or organization is available, with its price shown separately on this page.