Enterprise Value Streams: AI-Ready Edition | Capstera

The Enterprise Value Streams: AI-Ready Edition is for business and enterprise architects who need to see how enterprise work runs from trigger to value, and where AI belongs in it. It covers 20 value streams in 144 stages. Each stage is shown as it runs today and as it could run with AI, with the target AI mode, the agents involved and the human checkpoint that stays with a person. It is the value-stream part of Business Architecture for the Enterprise: AI Transformation Blueprint, sold on its own.

What's Inside

The same 20 value streams come in three files: a deck to present, a workbook to work in and a guide to read, plus an import file for the Capstera platform. The workbook holds every field; the deck shows each stage as it runs today and AI-native, with its AI mode and human checkpoint.

• 20 enterprise value streams and their 144 stages, each with its steps, stakeholders, entry and exit criteria, and the capabilities that enable it
• For every stage: today's pain points, the AI-native future state, the agents involved, the target AI mode, the human checkpoint and KPIs
• The Value Streams deck (PowerPoint): every value stream as a flow, then stage by stage
• The workbook (Excel): the value streams and every stage, in sheets you can filter and extend
• The guide (Word): the scales used at each stage (AI mode, human oversight, risk tier and work pattern), every value stream in prose, and the license
• An import file that loads the value streams and their stages into the Capstera platform
• Free corrections, and new versions free for 180 days

Every file names your organization and carries your license ID.

The 20 Value Streams

Each value stream runs from a trigger to the value it delivers. The list gives that value and the number of stages.

• Strategy to Execution (7 stages): The board, the executives and every business area work from one agreed strategy, funded plan and set of targets, and see early whether the enterprise is delivering them.
• Idea to Market (8 stages): Customers get new and changed offerings that meet a tested need, and the enterprise launches only offerings it can sell, deliver and support at a set price and on set terms.
• Market to Customer (7 stages): Sales teams receive qualified, consented leads with their context and self-service buyers reach a first purchase, while marketing spend goes to the campaigns and channels that produce results.
• Opportunity to Order (6 stages): Buyers receive a solution, price and contract that fit their needs, and the enterprise books complete orders, within approved pricing and authority, that delivery and billing can act on without rework.
• Order to Cash (6 stages): Customers receive what they ordered and accurate bills they can pay easily, and the enterprise collects its cash sooner and records revenue and receivables correctly.
• Onboard to Renew (6 stages): Customers reach the outcome they bought and keep getting value from it, and the enterprise keeps and grows the revenue from each relationship.
• Issue to Resolution (7 stages): Customers get their question answered, their problem fixed or their complaint decided fairly in the channel they chose, and the enterprise removes the causes so fewer customers need to contact it.
• Forecast to Produce (7 stages): Sales, operations and finance work to one agreed plan, and customers can be promised orders against goods that have been produced, inspected and released to stock at a known cost.
• Order to Deliver (7 stages): Customers receive the goods they ordered complete, on the promised date, with the documents they need and installed where agreed, and the enterprise bills on proof of delivery and recovers value from returns.
• Procure to Pay (8 stages): Budget holders get the goods and services they need from qualified, contracted suppliers on terms within authority, and suppliers are paid correctly and on time with every payment checked before it leaves.
• Hire to Retire (7 stages): Business units get the people their plans need, and each employee gets a correct, fair and supported working life from offer to exit, with pay right and access matching the role at every point.
• Record to Report (8 stages): Management, the board, investors and lenders receive accurate, assured financial results and tax filings on schedule, with every figure traceable to the ledger.
• Acquire to Retire (7 stages): Operations and employees get the physical, technology and real estate assets they need, kept reliable and accounted for, and finance gets an asset base whose cost and value it can trust from acquisition to disposal.
• Request to Fulfill (5 stages): Employees and managers get the internal technology, human resources, workplace and shared services they ask for through one catalog and within agreed service levels, and service owners see what each service costs and how well it performs.
• Risk to Assurance (8 stages): The board, executives and outside stakeholders get confidence that the enterprise's risks are known, within appetite and controlled, and that it meets its obligations, on one evidenced picture of risk, control and assurance.
• Disruption to Recovery (8 stages): Employees and others on site stay safe and customers stay served through a disruption, critical business services return within the recovery objectives the business set, and losses are recovered.
• Data to Decision (8 stages): Decision owners across the enterprise get answers built on governed, quality-checked data and see whether their decisions improved the result, and each question leaves reusable data products and official metrics behind.
• AI Idea to AI in Operation (8 stages): Business areas get models and agents that deliver their intended value within an approved risk tier, with people prepared to use and oversee them, and each is retired when it no longer earns its place.
• Deal to Integration (8 stages): The enterprise's owners get the value expected from acquisitions, divestitures, joint ventures and alliances, and the businesses and people involved get a planned integration or separation.
• Commitment to Disclosure (8 stages): Investors, customers and communities get sustainability disclosures they can rely on, and the enterprise gets targets built into its operations, sourcing and design and measured on checked data.

Who Uses It

Process owners and the teams who redesign enterprise work, transformation leads who need a future-state process view to plan from, and business architects who map value streams to capabilities.

How It Fits With the Other Products

Each stage names the capabilities that enable it; they are defined in the Enterprise Business Capabilities Map: AI-Ready Edition. The agents each stage involves are specified in Business Architecture for the Enterprise: AI Transformation Blueprint, which also holds the business data model, use cases, controls, an operating model and a roadmap. The Enterprise Business Data Model is sold on its own too.

Target AI modes describe a typical large enterprise and are a starting point for your own.